Frequently Asked Questions
What is Mobile Content Factory service?
Mobile Content Factory is a platform that allows you to manage your subscriptions. Whether you need help to manage your subscription, you have a question about our services or you want to unsubscribe, Our Digital Assistant and our team are at your disposal to ensure you get the best experience.
What are the services covered by the platform Mobile Content Factory ?
We offer you a wide range of entertainment services : sports, music, cinema, online games ... You can take a look at the exhaustive list of our services.
How can you subscribe to our services ?
The main advantage of our offers : The simple registration. The subscription to our non binding services is done through your telephone number after authentication and confirmation by SMS.
How much do the services cost ?
You can subscribe to our non binding services for a daily/weekly/monthly price, to benefit from an unlimited access. The subscription is automatically renewable with the possibility of cancellation at any time.
Didn't you receive your PIN code ?
A code consisting of 4 digits XXXX will be sent to you by SMS to confirm your unsubscription request. If not, simply click on "Resend my code" to receive a new one.
How can you know that you're subscribed to one of our services ?
Quite simple, we notify you as soon as you register by SMS to remind you of your subscription and billing. You can also proceed to a quick check by accessing the unsubscribe page by clicking here, all you need to do is fill in your phone number, then we will display all your active services.
Aren't you able to login, watch or download a content ?
Our teams are ready to offer you a complete support, do not hesitate to solicit them by clicking here or sending a message to the address : support-uae@my-subscriptions-uae.com
Did you lose your credentials (login/password) ?
The identifier of your account is often the telephone number entered during the subscription to our offer, insert it in the requested field and click after on "Forgot password" to receive a new one.
In case of forgetfulness or need for additional assistance ... we invite you to contact our customer support reachable on : support-uae@my-subscriptions-uae.com
They will do the necessary and resend your login credentials by email.
Don't you have enough credits on your phone ?
The access to our services is done through the mobile phone number, which means that the use is conditioned to the availability of the phone balance. Therefore, do not hesitate to check if you have enough credit to enjoy the unlimited contents.
How to cancel a subscription ?
You can cancel your subscription at any time and without additional costs, we offer you 4 possible options:
1. SMS
If you are comfortable with SMS and want to end your subscription, simply send:
- For Playvod: Send "STOP PVOD" to 4242 for Etisalat or "STOP PVOD" to 4035 for DU
- For Playweez: Send "STOP PW" to 1151 for Etisalat or "STOP PW" to 4035 for DU
- For Unlimited Streaming: Send "STOP US" to 1151 for Etisalat or "STOP US" to 4035 for DU
- For Clicnscores: Send "STOP CNS" to 1151 for Etisalat or "STOP CNS" to 4035 for DU
- For Digster: Send "STOP DIG" to 1151 for Etisalat
2. Self-service unsubscription
You only have to access the unsubscription section by clicking here and following the indications as follows:
Step 1: Start by entering the telephone number used for the subscription to the service from which you want to unsubscribe
Step 2: We will display the list of active services so you can select the ones you want to cancel
Step 3: We will send you a PIN code consisting of 4 digits XXXX per SMS, fill it out on the dedicated field to validate your unsubscription request
Step 4: We will confirm the deactivation of your subscription by SMS.
3. Contact form
Our customer service remains at your disposal 7 days a week to respond to all your requests. Do not hesitate to fill this form to submit us your questions, we'll have the pleasure to send you a response as soon as possible.
4. E-mail
Send us all your questions on the following address : support-uae@my-subscriptions-uae.com . Our client advisors will take the time to process your request and give you an answer as soon as possible.